Salesforce is the primary enterprise offering within the Salesforce platform. It provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, Google search, and access to customers’ entitlement and contracts.
Sales force’s customer relationship management (CRM) service is broken down into several broad categories: Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and IoT with over 100,000 customers.
Salesforce users can configure their CRM application. In the system, there are tabs such as “Contacts,” “Reports,” and “Accounts.” Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
Configuration can also be done at the “platform” level by adding configured applications to a Salesforce instance that is adding sets of customized / novel tabs for specific vertical- or function-level (Finance, Human Resources, etc.) features. In addition to the web interface, Salesforce offers a SOAP/REST Web service API that enables integration with other systems.
Our Company uses this kind of customer relationship management (CRM) service to make your relation with customer as well as the communication and tracking of every single item in mannered way. We do evaluation, configuration, development, deployment and user training as per the requirement of the company ranging from one employee to thousand(s) employees.